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- Location:Â Chippenham
- Job Type:Â Full-time, Hybrid (3 days in-office, up to 2 days remote after probation)
- Annual Leave:Â 25-30 days plus Bank Holidays, with an option for an additional 2 weeks unpaid
Join our dynamic team as a Resource Coordinator, where you will play a crucial role in coordinating the delivery of services alongside our experienced sales and delivery teams. This position is ideal for a highly motivated individual who thrives in a fast-paced environment and is adept at managing multiple tasks simultaneously.
Day-to-day of the role:- Work closely with sales and delivery teams to ensure smooth-running delivery processes from planning to execution.
- Coordinate the delivery of projects against statements of work and schedule engineering resources accordingly.
- Manage the flow of information between the team, customers, and delivery partners, including the delivery of project documentation.
- Follow and manage the change process, handle project escalations to ensure desired outcomes are achieved.
- Collect feedback on work delivered during and upon completion of projects, highlighting follow-on opportunities to account managers.
- Maintain and administer service-related documentation.
- Self-motivated and ambitious with a positive attitude.
- Excellent communication and organizational skills.
- Team-oriented mindset with the ability to work effectively in a fast-paced environment.
- Strong rapport-building skills.
- An underlying IT technical knowledge is beneficial but not essential as full training will be provided.
- Proven track record in a similar role, with an understanding of B2B processes and experience within an MSP environment being desirable.
- Hybrid working model allowing flexibility.
- Engaging culture with social events, a supportive atmosphere, and a fun yet hard-working environment.
- Incentives such as holidays, vouchers, lunches, and spot prizes.
- Access to top-of-the-range technology both in the office and for home working (including laptops, screens, latest iPhone, etc.).
- Subsidised healthcare/medical benefits.
- Generous annual leave which increases with tenure.
To apply for the Resource Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
