Ict Housing Systems Analyst

Our client is seeking an Ict Housing Systems Analyst on an initial 3-month contract with the possibility of an extension.

Start Date: ASAP, 3-month contract

Pay Rate: 23.20 Per Hour PAYE

Location: W8 7NX

Working Hours: 36 Hours Per Week, 08:00 - 18:00

Job Purpose:

The role is responsible for the provision of tier 2 (expert-level) product and service support associated with one of our Housing IT Systems, Keystone or equivalent Asset Management Systems. This includes investigation and resolution of issues, conducting system configuration and routine tasks with the core Housing Management System.
Evaluation of software updates and managing the testing and installation of upgrades to business applications software.

Main Duties and Responsibilities:

• Provide expert technical support on the Housing Management System to resolve tier 2 requests.
• Provide knowledge transfer with other members of the team (such as Tier 1 and management) to provide a robust support model and assist with the implementation of best practice processes and procedures.
• Providing application maintenance and support services, ensuring that all requests for support are dealt with according to set standards and procedures.
• Investigation and resolution of issues, including owning issues, liaising with IT suppliers by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements.
• Communicate with stakeholders (users, service managers, IT managers and suppliers) on technical matters associated with the Housing Management System to align understanding on issues and product development.
• Drafting and maintenance of procedures and documentation for applications support.
• Actively support updates and enhancements through roadmap design, carrying out configuration tasks, testing and supporting upgrades, updates, and releases.
• Carry out routine tasks to maintain the Housing Management System, including facilitating data uploads, reconciliations, and checks.
• Liaise with business managers, users and business analysts on the development of the Housing Management System, attending meetings, workshops and other discussions to define requirements, drawing on deep knowledge of housing processes.
• Adhering to Agile practices to provide regular updates for the Asset Management Applications Manager and Digital Project Manager.

Skills and Experience:

• Demonstrable understanding of housing management systems in a local government or Housing Association setting.
• Evidence of technical proficiency administering and configuring a Housing Management System, preferably Keystone/equivalent asset management system. (Having experience with Capita One Housing is a bonus.)
• Has a good understanding of a large organisation's business processes and their degree of dependence on information systems.
• Demonstrable extensive relevant experience or holds relevant professional qualifications.n
• Able to question, interpret and investigate user issues, nd establish root causes and provide solutions with a high first-fix rate. A demonstrable proficiency in handling level 2 and level 3 incidents in relevant systems is, therefore, essential.
• Has a thorough understanding of system interfaces.
• Shows a systematic, analytical approach to problem-solving.
• Has good interpersonal skills and is confident in dealing with clients/users.
• Demonstrates good oral and written communication skills.

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