Portfolio Manager

Salary & Benefits

• £35,000 - £45,000 per annum, depending on experience
• 33 days annual leave (including bank holidays)
• Emergency Assistance Plan and Death in Service Benefit
• Annual £800 voucher towards a stay after one year of service
• Discounts on accommodation and complimentary memberships to a prestigious club after one year

The Burford Recruitment Company is working on behalf of our client to recruit an experienced Portfolio Manager to join their team.

Our client is seeking a dedicated Portfolio Manager to oversee and expand its portfolio of unique holiday properties across the UK. This role involves working closely with property owners, internal teams, and senior leadership to deliver high standards and create exceptional guest experiences. Ideal for someone with a strong commercial mindset, this role requires a self-motivated individual with a passion for business growth, an eye for design, and a commitment to quality service.

Key Responsibilities

Portfolio Growth & Management:

• Actively expand the property portfolio, identifying and pursuing new opportunities that align with our client’s ethos.
• Respond to property enquiries, assess their fit with the brand, and work with marketing to attract new property owners.

Pricing & Negotiation:

• Benchmark property pricing and performance, ensuring competitive rates.
• Negotiate terms with both new and existing property owners.

Onboarding & Standards:

• Set and maintain property standards, manage the onboarding process, and oversee property preparation, including photography and marketing.
• Support the sales team in effectively promoting new and existing properties.

Reporting & Communication:

• Provide performance updates to the Managing Director, Finance Director, and property owners and liaise with the accounts team to ensure accurate financial reporting.
• Offer regular feedback to property owners based on guest experiences and market data.
• Manage property owner relationships and implement complaint resolution measures

Sales Support:

• Assist the sales team during peak times by responding to enquiries and providing guidance as needed.

Marketing & PR:

• Ensure accurate property information on all marketing channels.
• Collaborate with property owners on marketing and PR initiatives.

Business Optimisation:

• Continually identify ways to improve processes, efficiency, and the business model to drive growth.

Key Skills & Experience

• At least 3 years of experience in portfolio or property management, ideally within a similar market.
• Strong commercial acumen with experience in revenue optimisation and business growth.
• Exceptional communication and relationship management skills.
• Background in pricing strategies, benchmarking, and market analysis.
• Proven ability to handle complaints and resolve conflicts professionally.
• Strong attention to detail, with a keen interest in interior design.
• Experience reporting to senior stakeholders.
• Full UK driving license and willingness to travel outside regular hours as needed.