Executive Support Engineer

Executive Support Engineer

An IT Executive Support Engineer is required to support UK office locations.

We are seeking a highly skilled IT Executive Support Engineer to provide dedicated technical support to senior executives and VIP users. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services.

Key Responsibilities / Accountabilities:

• Serve as the first point of contact for all high-priority incidents/requests for executives & senior business stakeholders.

• Provide 1st - 2nd line IT support to over 500+ global VIP employees.

• Manage tickets via service management tool ServiceNow.

• Set up & maintain laptops, desktops, mobile devices, and peripheral equipment for executives.

• Offer mobile device support and advanced troubleshooting (Apple & Android technologies).

• Proactively identify potential technical issues and implement preventive solutions with advanced troubleshooting and root cause analysis.

• Liaise with and delegate tasks to relevant teams for escalation.

• Support the Exec Support Specialist and escalate support issues to the Head of IT where necessary.

• Ensure seamless functionality of Microsoft Office 365, collaboration tools, and enterprise applications.

• Administer Active Directory Users and Computers.

Knowledge and Experience:

• Microsoft Windows 11.

• Microsoft Office O365.

• Microsoft Teams.

• Video Conferencing Technologies.

• Apple OSX/Apple Mobile.

• Active Directory.

• Mimecast.

• ITIL Best Practice.

• Remote Support Tools.

Professional Qualifications:

• Relevant professional IT qualifications.

• ITIL Foundation V4.