Service Manager

Henderson Scott

Posted 7 hours ago, valid for 7 days

Chorley, Lancashire PR7, England

£35,000 - £42,000 per annum

Full Time

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Sonic Summary

The position is for a Service Manager in Chorley, offering a salary between £50,000 and £55,000.
The ideal candidate should have previous experience managing a support team within an IT Managed Service Provider (MSP).
Key responsibilities include managing 1st, 2nd, and 3rd line engineers, ensuring exceptional customer service, and monitoring service level agreements (SLAs).
Candidates should possess essential skills such as MSP management experience, a solid technical background, and relevant certifications like ITIL and Microsoft 365 or Azure.
The role is hybrid, allowing for a mix of remote and on-site work.

Service Manager - £50-55K - Chorley (Hybrid role)

My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.

Duties & Responsibilities

Team Management - Manage 1st, 2nd & 3rd line team.

Service Delivery - Ensure our support teams consistently exceed customer expectations, maintain high satisfactionlevels, and meet or surpass agreed service level agreements.

Service Level Agreements - Monitor & report on agreed SLAs.

Client Onboarding - Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers,providing clear communication.

Skills & Knowledge

Essential

- MSP Management Experience.

- Solid Technical background.

- Strong commitment top deliver exceptional customer service.

- Ability to adapt to changing and evolving technologies and processes.

- ITIL Certification, Microsoft 365 or Azure Certifications.

Service Manager - £50-55K - Chorley (Hybrid role)

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