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Customer Service Representative

Landers Recruitment Ltd
Posted a day ago, valid for 6 days
Location

Chorley, Lancashire PR7, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a leading brand in innovative FMCG products, is seeking a Customer Service Representative to enhance their customer service team.
  • This hybrid role requires three days in the office and two days working from home, with hours from 8:30 AM to 5 PM, Monday to Friday.
  • Key responsibilities include responding to consumer inquiries, maintaining product knowledge, processing replacement requests, and monitoring orders.
  • The position offers a salary of up to £28,000 along with a pension and additional blue-chip benefits.
  • Candidates should have previous experience in a customer service role, with contact center experience and fluency in another European language being desirable but not mandatory.

Our client is a leading brand of innovative FMCG products and are looking for a Customer Service Representative to join their dynamic team and help them to provide outstanding service to their loyal customers.

Hybrid role- 3 days in the office, 2 days at home

8:30-5pm Monday to Friday.

The Role

  • Respond to consumer enquiries via email, telephone, post, and Social Media
  • Record consumer contracts
  • Develop and maintain an in-depth knowledge of their products
  • Process product replacement requests and ensure stock levels are always maintained
  • Processing and monitoring orders

The Package

  • Salary of up to 28K
  • Pension
  • Blue chip benefits

The Candidate

  • Previous experience in a customer service role
  • Previous experience in a contact centre role would be desirable but not required
  • Experience in Microsoft Office
  • Fluency in another European language is desirable but not required

Please send your CV to Kaci at Landers Recruitment if you are interested.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.