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Team Management, Customer Support, Troubleshooting Issues, Customer Service, Budget Management, Relationship Management
This highly successful organisation is looking for a Support Manager to join an established operational delivery team with technical understanding of the systems. The successful Support Manager will have good technical understanding and previous experience providing excellent customer and team management.
The company have a wide client portfolio, and the Support Manager will ensure the delivery of contact contracts against agreed SLAs whilst solidifying excellent relationships with customers. You will also be managing the support team to ensure a 5-star service is provided.
You will need:
- Strong experience managing and support a team
- Strong experience delegating technical support emails and calls
- Strong experience developing and implementing team processes and training support materials
- Strong budget management experience including full P&L responsibilities
- Excellent relationship building with customers and internal staff
- Experience working a fast-paced environment
This organisation has an excellent reputation in their market, they are a growing company building up their client portfolio. They value their staff and look to reward them at every opportunity and provide training that will lead to future career progression. Along with a competitive salary they have a fantastic benefits package!
Keywords: Team Management, Customer Support, Troubleshooting Issues, Customer Service, Budget Management, Relationship Management
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Erin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustments at any stage of the application process.
