- Â Â Â Â Â Â Communicating performance statistics and ensuring development and training plans are in place for all customer advisors
- Â Â Â Â Â Â Aiding with all project meetings as and when required and completing industry related test activities to agreed timescales
- Â Â Â Â Â Â Managing and planning resource deployment within the Gas team
- Â Â Â Â Â Â Achieving all SLAs and operating plans
- Â Â Â Â Â Â Â Proven experience working within the UK Utilities industry
- Â Â Â Â Â Â Â Able to lead and motivate a team within tight deadlines
- Â Â Â Â Â Â Â Responding efficiently to contract/department issues
- Â Â Â Â Â Â Â Excellent communication and facilitation skills