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An exciting opportunity for a Customer Care Advisor to join the team of a leading Consumer Goods Company located in Chorley.
PART TIME - 25 hours a week (ideally 5 hours per day to suit over 5 days) potential to go full time should you wish to after 6 months. Starting on a 12 months FTC.
If you have a bright personality with a genuine interest in helping people and would enjoy ensuring customers receive the best level of Customer Service and support, then please read on!
Collaborating with colleagues across teams, you will manage critical processes, resolve queries efficiently, and maintain meticulous records to uphold the highest standards of care.
Previous customer service and experience is required for this role. You will be joining an amazing team and culture match.
* PART TIME 25 hours a week 25,000 pro rata
* Monday - Friday hours to suit you within 9-5
* Full training will be given on products and processes
Role Responsibilities and Specific Duties:
* Parcel Distribution Management: Oversee the daily inbound Customer return parcels
* Collaboration with Teams: Liaise with the Customer Care Team to address all customer returns and care issues effectively. Including onward actions with Quality Control / Warehouse teams
* Order Management: Process consumer orders, spare part requests, and free-of-charge goods replacements with accuracy and efficiency.
* Accurate Record-Keeping: Record product returns and maintain detailed case notes and associated paperwork in Salesforce.
* Customer Communication: Serve as a point of contact for customers (via phone, email, social) handling correspondence in line with the Experience Manager's guidance.
* Query Resolution: work closely with the wider Customer Care Team to investigate and resolve customer order queries to a satisfactory conclusion.
* Discrepancy Investigations: Identify and resolve consumer order discrepancies, ensuring thorough follow-through in collaboration with relevant teams.
* Dispatch Management: Manage out going parcels, maintaining accurate tracking and ensuring timely delivery.
* SLA Monitoring: Record and monitor Service Level Agreements (SLAs) for the Customer Care Team, as defined by the Customer Care Manager.
Benefits Package:
* Free Parking
* Private Medical Insurance
* Life Assurance
* Contributory Pension Scheme
Please apply / get in touch to hear more
INDCP
