Vehicle Deployment Specialist

Vehicle Deployment Specialist

Chorley

Up to £28k

Southam Selections are working with a Credit Hire company based in Chorley who are rapidly expanding. The company focus on staff well being and offer flexible working hours and their ethos is simple. They are transparent. They are fair. They are collaborative.

They are seeking a Vehicle Deployment Specialist who can join their team.

As a member of the Deployment team you will be responsible for ensuring that customers are provided with a replacement vehicle and commence the vehicle repair or total loss process.

You will select the best options for the customer and the business when deploying mobility services so attention to detail and exceptional customer service skills are important.

You will be responsible for your own case load and work from a daily task list, calling suppliers and customers to arrange services within SLA.

You don’t need to have experience dealing with vehicle deployment but you will need to come from a call centre background where you have worked in fast paced situations and the ability to make on the spot decisions.

Main duties include;

• Deal with inbound and outbound calls and other incoming enquiries from clients in a professional and timely manner, ensuring that information is captured fully and accurately to determine future handling.
• Handle claims efficiently and use common sense and initiative when gathering evidence or approaching problem solving.
• Where the customer is non-fault offer a range of services through our supply network for hire in accordance with the scheme specifics.
• Appoint the relevant hire providers based on the requirements of the client.
• Work with case management and portal systems, to accurately record, and update client data and inhouse systems.
• Respond to all customer queries and understand requirements in a professional, welcoming and positive manner to provide a customer support service that creates and maintains high scoring NPS, Trust Pilot or other feedback.
• Ensure that Clients and Business Partners are kept updated on all claims.
• To always produce any documentation or correspondence to the company standard
• To achieve individual KPI’s and SLA’s.
• Comply with all company rules and procedures especially those relating to health & safety, FCA Compliance and data protection with an obligation to remain informed and up to date on all such matters.
• To undertake any other duties consistent with the role.

Requirements for the Vehicle Deployment Specialist;

• Enthusiastic and self-motivated individual.
• Excellent communication skills with ability to explain complex information simply.
• Ability to work and thrive in a fast-paced environment working well under pressure.
• Well organised and conscientious with ability to plan and monitor work tasks.
• Strong decision maker with the confidence to act under own authority on behalf of the company.
• Personable and positive outlook with ability to handle emotive customer situations.

Additional Skills

• You are a reliable, dependable and punctual member of a team.
• You take ownership of your tasks and are willing to go the extra mile.
• You enjoy helping a variety of people and building relationships.
• You are looking to develop skills, learn and progress.

Please apply to find out more.