Home
Chorley, Lancashire
Vehicle rental agent
Vehicle Hire Bookings Agent

Vehicle Hire Bookings Agent

MPJ Recruitment Ltd

Posted 6 hours ago, valid for 15 days

Chorley, Lancashire PR7, England

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

We are looking for a Vehicle Hire Booking Agent to join a successful Credit Hire company in Chorley, working Monday to Friday from 9am to 5pm.
The role offers a salary of up to £28,000 and requires candidates to have experience in dealing with motor claims.
As a member of the Deployment team, you will manage inbound and outbound calls, ensuring accurate information capture and efficient claims handling.
Responsibilities include appointing hire providers, maintaining client data, and providing excellent customer support to achieve high satisfaction scores.
Benefits of the position include 31 days of holiday, free parking, life assurance, a pension plan, fully paid training, and opportunities for career progression.

Vehicle Hire Booking Agent

Monday - Friday 9am - 5pm

Salary - up to £28k

Chorley - Office Based

We are seeking a dedicated Vehicle Hire Booking Agent to join our clients team in Chorley. They are a very successful Credit Hire company who specialise in all aspects of Motor Claims.

As a member of the Deployment team you will be responsible for ensuring that customers are provided with a replacement vehicle and commence the vehicle repair or total loss process.

Vehicle Hire Booking Agent Responsibilities:

Deal with inbound and outbound calls and other incoming enquiries from clients in a professional and timely manner, ensuring that information is captured fully and accurately to determine future handling.
Handle claims efficiently and use common sense and initiative when gathering evidence or approaching problem solving.
Where the customer is non-fault offer a range of services through our supply network for hire in accordance with the scheme specifics.
Appoint the relevant hire providers based on the requirements of the client, referrer and Cogent Hire.
Work with case management and portal systems, to accurately record, and update client data and inhouse systems.
Respond to all customer queries and understand requirements in a professional, welcoming and positive manner to provide a customer support service that creates and maintains high scoring NPS, Trust Pilot or other feedback.
Ensure that Clients and Business Partners are kept updated on all claims.
To always produce any documentation or correspondence to the company standard
Comply with all company rules and procedures especially those relating to health & safety, FCA Compliance and data protection with an obligation to remain informed and up to date on all such matters.
To undertake any other duties consistent with the role.

Benefits:

Monday-Friday
Salary up to £28k
31 days holiday
Free parking
3x Life Assurance
6% Pension
Fully paid training
Excellent progression opportunities

If you are passionate about Motor Claims and enjoy working in a fast-paced environment, please apply with an up to date CV.

Apply now in a few quick clicks

Vehicle Hire Bookings Agent

Mechanic (Training into HGV)

Vehicle Technician

Purchasing Administrator