Back to search
- Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims
- Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completionÂ
- Ensure all relevant information is captured and updated on the system for each customer
- Accurately assess claims in line with policy terms and conditions.
- Pay valid claims quickly without unnecessary delay.
- Ensure customers who aren't covered are informed at the first opportunity,
- Assess and raise awareness of any fraudulent activity
- To empathise with customers and ensure that you are there to support them at a very challenging time
- Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information)
- Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible
- Ensure all documentation relating to a case is attained and uploaded both timely and accurately
- Input data to a claims management system with a high level of accuracy
- Previous experience within in telephone based customer service position, or Insurance claims, handing challenging customers on the telephone is requiredÂ
- High levels of personal resilience
- Must be able to multi-task.
- First-class verbal and written communication skills
- Must be comfortable with navigating computer systems (full training will be given)
- High levels of pro-activity; good organisation and planning skills
- Great team playerÂ
- An ability to stay calm, confident and focussed while handling high numbers of incoming calls
- The ability to reassure others and display high levels of empathy
- Competent at using complex computer systems
- Numerate and able to understand and process information quickly
- Literate with the ability to tailor communication suitable for the appropriate audience
- High levels of attention to detail
- Free on-site parkingÂ
- Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more.
- Consistent development
- Consistent salary increases
- Free annual travel insurance (subject to qualifying criteria)
- Discount on your home and motor insurance
- Salary supplements for using an additional language
- Annual Bonus scheme of approx. 5%
- Fully equipped gym and other social club facilities.
