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Branch Service Manager
Location of the Job: Depot based - Hampshire.
Salary & Benefits Package:
- A highly competitive basic salary - to be discussed at application stage
- Company car/van/commercial vehicle.
- Mobile phone.
- Laptop.
- Company bonus scheme.
- Company pension contribution.
- Excellent development opportunities.
Additional Information:
- This is a permanent full-time position.
- Working 42.5 hours per week.
- Working hours are Monday - Friday 8am - 5pm.
- Weekend rota 1/2 and additional hours during harvest.
About The Company:
A leading agricultural and farm equipment supplier.
The Job Role Details:
We are now looking for an experienced dynamic Service Manager, looking for career development, to take the service business to the next level.
As Branch Service Manager, you play a pivotal role in ensuring that the service team delivers exceptional customer service. This multifaceted position requires strong communication skills, multitasking abilities, and a focus on customer satisfaction, particularly during busy periods such as harvest.
You will be responsible for the day-to-day management of the depots service department reporting to the Operations Director and the Branch manager.
A priority will be to galvanise your team to ensure the company deliver against the key targets:
Sales, workshop efficiency, profitability and customer satisfaction.
Key Responsibilities:
You will
- Oversee Service Operations: Manage all aspects of the branch service department, ensuring efficient scheduling, work processing, and timely service delivery.
- Customer Focus: Build and maintain strong customer relationships through exceptional service.
- Key Activity Management: Manage essential activities such as WIP, debt, scheduling, breakdowns, vehicle health checks, direct customer contact, and winter service programs.
- Customer Satisfaction: Address customer debt and service satisfaction issues promptly and effectively.
- Team Management: Lead and motivate your team of technicians, ensuring efficiency, productivity, and adherence to company standards.
- Warranty Compliance: Ensure strict adherence to warranty policies and procedures.
- Out-of-Hours Coverage: Manage out-of-hours and holiday service coverage.
- Talent Development: Recruit and develop technicians, maintaining strong relationships with local agricultural colleges.
- Health and Safety: Actively participate in the Health and Safety committee and ensure compliance with all safety regulations.
- Branch Representation: Represent the branch professionally, ensuring a positive and motivated atmosphere.
Ideal Person Skills & Qualifications:
You will have / be
- Service Management or Workshop Foreman experience.
- Agricultural/farming industry knowledge.
- Local to the depot.
- Self-motivated, reliable, with excellent interpersonal skills.
- Able to demonstrate a successful track record of winning the respect of both your colleagues, manufacturers and customers.
How to apply: Please click on the apply now button.
The Industry (Key Words): Agricultural Machinery jobs, Farm Machinery jobs, Agricultural Equipment jobs, Farm Equipment jobs, Tractor jobs, Combine Harvester jobs, Telehandler jobs, Service Manager jobs, Branch Service Manager jobs, Depot Service Manager jobs, Agricultural Service Manager jobs, Workshop Foreman jobs.
We thank all applicants who apply for this role. However, please be advised that only those short listed for an interview will be contacted. Please be assured that your job application will be managed in complete confidence and your personal details will not be passed to any third party without your prior permission.
Established in 2013, Agricultural and Farming Jobs provide outstanding recruitment head-hunting and job advertising services. We are the trusted recruitment partner of choice to industry leading organisations across the UK and Internationally. We recruit specifically for all roles within the sectors of: Agriculture, Farming, Horticulture, Food and Fresh Produce, Vet, Pet and Animal Health, Agrochemicals, Fertilisers and Seeds, Software and Technology, Machinery, Technical and Engineering and specialist Education.
