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Role: Customer Service Advisor (Claims)Location: ChristchurchHours: 40 hours per week Salary: £25,000 per annum
Our client based in Christchurch has an immediate requirement for multiple Customer Claims Handlers to join their busy and growing team.
Your main responsibility will be to ensure that customers are provided with first class customer service in their time of need, you will efficiently and accurately assist with policy holders claims in line with the coverage provided by their policy looking out for the interests of both clients and customers.
You will be the first point of contact for customers who have experienced unforeseen events, you must be able to empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.
Day to day you will be responsible for investigating, negotiating, and settling claims whilst ensuring providing a high standard of customer service. You will assess customer claims against their policies to ensure that claims are quickly paid.
Applicants must be able to evidence the following skills and experience:
- A high level of competency in using computers.
- Previous call centre / customer service experience.
- Confidence speaking to people on the phone with exceptional communication skills.
- Highly organised under pressure with a strong level of attention to detail.
- Ability to multi-task - switching between high levels of telephone calls and emails.
- Ability to convey information in a simple and clear manner.
- Natural empathy and a flair for making a difference to customer experience.
The positions are offered on a permanent basis with starts available throughout February and March, you will be in training for the first 8 weeks, and you will have a standard 40-hour week, Monday to Friday 09:00 am till 17:30 pm.
Once training is complete you will be required to work on a rota basis between the hours of 08:00 am & 18:15 pm Monday to Saturday. These shifts are weekly, and you would be required to work 1 in 6 Saturdays, (You will get a day off in lieu the week before). There may also be bank holidays included in your shifts.
These are great opportunities to start a career with a constantly growing business.
