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Hawk 3 Talent Solutions is hiring for an IT Field Engineer (Hybrid) to work based in Rugby, CV23. Four days per week onsite and one day per week remote from home.
An IT Field Engineer will be responsible for providing on-site and remote technical support to users by troubleshooting, diagnosing, and resolving hardware and software issues. This role involves installing, maintaining, and upgrading IT systems while ensuring minimal downtime. Will often travel to different locations to perform duties and may be necessary to work irregular hours to address urgent issues.
The salary is £35,000-£40,000 PA + COMPANY CAR OR CAR ALLOWANCE & EXPENSES.
Key Responsibilities
Technical Support
Diagnose and troubleshoot hardware and software issues on-site or remotely.
Resolve network connectivity issues, including LAN/WAN configurations and wireless access.
Assist clients with system upgrades, migrations, and maintenance.
System Installation and Maintenance
Install and configure hardware such as servers, computers, printers, and networking equipment.
Perform regular maintenance to ensure the reliability and performance of IT systems.
Ensure software installations comply with licensing agreements.
Networking and Security
Set up and configure routers, switches, and firewalls.
Monitor network performance and address issues to maintain optimal operations.
Implement security measures to protect client systems from threats.
Client Support and Training
Provide user training and support to ensure efficient use of IT systems.
Maintain excellent communication with users, ensuring their needs are met promptly.
Document issues and resolutions for future reference.
Project Management
Participate in IT infrastructure projects, including rollouts and upgrades.
Coordinate with other teams or vendors to ensure successful project delivery.
Qualifications and Skills
Educational Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or Cisco Certified Network Associate (CCNA).
M365 (Azure, Entra ID)
Technical Skills
Proficiency in diagnosing hardware/software issues and system repair.
Knowledge of operating systems (Windows, macOS, Linux).
Familiarity with networking protocols and concepts (TCP/IP, DNS, DHCP).
Understanding of IT security principles and tools.
Soft Skills
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple tasks simultaneously.
Experience
2-5 years of experience in a technical support or IT field engineering role.
Previous experience with remote support tools and ticketing systems is a plus.
Work Environment
Travel to different business sites as required.
On-call availability to address urgent issues.
Ability to lift move and install the IT equipment when necessary.
Package: 23 days annual leave + 8 bank holidays, company car or car allowance, hybrid working, based in Rugby with occasional travel to other sites.
This position offers a dynamic and rewarding opportunity for IT professionals who enjoy hands-on problem-solving and user interaction.
The closing date is 10 th February. Hawk 3 Talent Solutions is operating as an employment agency on behalf of its client. To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed)
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
