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Customer Service Team Leader

Customer Service Team Leader

Jackie Kerr Recruitment Ltd

Posted 9 days ago, valid for 12 days

Cirencester, Gloucestershire GL7 5EE, England

£40,000 per annum

Full Time

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Sonic Summary

The Customer Service Team Leader position in Cirencester offers a salary of £40,000 per annum (pro rata) and requires candidates to have experience in a customer service role.
The role involves monitoring team performance, evaluating customer feedback, and creating improvement plans for team members.
Candidates should ideally have experience managing customer service teams and working within a manufacturing company.
The position is part-time, requiring 24 hours a week from Monday to Friday during core hours of 08:00 to 17:30, with some flexibility.
Jackie Kerr Recruitment, with 27 years of experience, emphasizes understanding candidate requirements to place them in ideal roles.

Customer Service Team Leader

Cirencester

£40,000 Per Annum (Pro Rata)

Our clients are recruiting for a Customer Service Team Leader to join their growing team! They supply and manufacture high quality products.

Customer Service Team Leader Roles and Responsibilities:

Monitor performance and lead the team to achieve key performance indicators (KPIs)
Evaluate customer feedback and identify ways to maximise customer satisfaction
Creating intervention and improvement plans for team members
Creating reports based on the performance of the customer service team, ready to be reported to higher management
Resolve escalated customer issues
Develop customer service policies and procedures

The ideal Customer Service Team Leader will:

Experience within a customer service role
Ideally managed teams of customer service agents
Worked within a manufacturing company previously (preferred)

Working Hours:

24 Hours a Week
Core Hours: Monday - Friday 08:00 - 17:30
Flexibility in working hours

Jackie Kerr Recruitment is an independent agency that has been established for 27 years.

We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirement’s to ensure that we place you in your ideal role.

We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press.

The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.

So please visit our website and let us help you to find your dream job!

Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you .

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