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- Build strong relationships with your key client stakeholders at all levels.
- Ensure client expectations are understood and managed.
- Look for new opportunities.
- Participate in and lead client workshops and Quarterly Business Reviews.
- Write clear, engaging presentations and be able to present (Campaign results, business proposals, CRM plans & strategy).
- Lead your team to deliver best-in-class project management.
- Create, circulate and manage all related project plans and schedules to relevant stakeholders
- Ensure post project evaluations are carried out via review meetings,.
- Ensure projects are profitable whilst staying true to their strategic goals and the client’s KPIs.
- Take overall ownership and responsibility of project delivery on your account.
- Lead, motivate and inspire your account team in their roles managing clients, client requirements and their own contribution and development.
- Be commercial aware and able to manage budgets.
- A strategic thinker who can make a clear assessment of business opportunities.
- A creative problem solver who can demonstrate structured, effective thinking.
- Able to identify issues affecting delivery timescales or output.
- Demonstrable communication, influencing and relationship management skills.
- An ability to motivate, inspire and develop your team.
- Excellent verbal and written skills to be able to communicate concisely.
- Solid account management background.
- An understanding of direct marketing, CRM, Martech and integrated approaches.
- Experience working with client stakeholders at all levels.
- Ability to delegate effectively but also willing to take a hands-in approach when needed.
- Line management experience advantageous.
- An approachable personality who can build strong rapport with clients and colleagues alike.
- High levels of energy and resourcefulness.
