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- Kemble
- £24,900 p/a + bonus
- Full time, permanent
- Rotational shift pattern between 8am and 7pm including 1 in 3 weekends
Do you enjoy providing exceptional customer service?
Are you looking for a new opportunity to develop your skills?
Our client is going through an exciting period of growth, and they’re looking to welcome a new Customer Service Executive to their team!
In this role, you will act as first point of contact for customers, assisting with queries, orders, and resolving any issues. Strong communication is key, and the successful candidate will need to have a knack for building rapport with customers.
Daily duties will include:
- Liaising with customers via telephone, email, and online chat
- Providing tailored solutions based on customer requirements
- Taking ownership of customer issues and offering appropriate resolutions
- Conducting follow-ups to maintain customer satisfaction
- Advising customers on product care and maintenance
- Identifying opportunities for additional sales where possible
Required skills and experience:
- Previous experience providing customer service in a contact centre, retail or hospitality environment
- Strong attentional to detail and accuracy skills
- Excellent written and verbal communication skills
If this sounds like the next role for you, please apply or get in touch today!
