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Our client based in Cirencester is recruiting a Customer Service Administrator to work in their Pet Claims team for a 1 year maternity contract (may go permanent). Experience of assisting customers over the phone, email and letter in a professional manner is required. 25 days holiday and the ability to work one day a week from home after a qualifying period goes with this role.
Full training will be given.
Once trained the role will involve the following:
- Assessment of Pet claims in line with company guidelines
- Building relationships with customers, supporting them with questions and queries on their claims via phone and email
- Preparing, sending claim correspondence to the customer via post and email
- Maintenance of claim files in line with company policy
- Chasing claim information & telephone enquiries
- Scanning of claim paperwork onto in house system
- Claim Analysis, payment and validation.
- General administrative duties
The right candidate must have:
- Accurate Keyboard Skills
- The ability to work with Microsoft Excel and Word
- A good telephone manner
- A good sense of humour and the ability to show empathy
In return:
- Salary £22,500 - £24k depending on experience.
- 9am - 5pm Monday to Friday only 37.5hours a week
- 25 days holiday + Bank Holidays
- Free on-site parking
- Ability to work from home one day a week after qualifying period.
- Health & Dental Insurance (following completion of the probationary period)
- Death in Service x 3
- Pension
We like to speak to every applicant, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.
We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. We may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. We use third party service providers in order to process your application swiftly and securely and to keep you updated. Please refer to our Data Privacy Policy & Notice on our website for further details.
