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Purpose of the position
The role will primarily be the process of small works from the reception of the order to the invoicing in a timely and efficient manner.
Primary responsibilities
- Processes small works orders including spare parts purchases
- Responsible for taking and arranging call outs and sending any parts required for repairs.
- Process warranty claims
- Backlog follow-up: controls and processes manually review orders for status
- Generate customer invoices
- Ensures the update & accuracy of data in CIMSA (customer, sites, contacts…)
- Manages stock movements in coordination with logistics and despatch
- Answers to customers’ enquiries regarding processing sales orders (phone/e-mail)
Secondary Responsibilities
- Filing
- Assist in answering the telephone for whole company
- Cover holidays for other members of the team
- Additional tasks as required in line with department/company strategic goals
Key performance Indicators
Meet Department annual operational targets
Maintain Customer Service
Reports to Customer Service and Logistics Manager
Education & background required
- Minimum GCSE in Maths and English or equivalent
- Essential - Computer literate - Microsoft office - word/excel
- Useful - ERP environment (LN, CIMSA or equivalent)
- Essential (minimum 2 years) - customer service
- Useful - knowledge of accounting invoicing/sales administration
- Numerate and attention to detail
- Good communication skills
- Data entry in external customer database
- Experience in customer service, sales administration and order processing role in similar
