Customer Support Officer - 6 month contract

Customer Support Officer

Flexible at either Cirencester/Coleford/Witney Offices and Hybrid

6-month contract to start

Monday - Friday 37.5 hours per week

Salary £23,724 - £25,646

One to One Recruitment aims to work closely with job seekers to find suitable roles that match what’s most important to you, ensuring we deliver exceptional customer service.

Key Responsibilities

• Liaise with the Customer Service Team to ensure they are kept informed and up to date on current issues/changes/processes.
• Liaise with Contracts Monitoring Officers to resolve service issues that cannot be resolved by the customer service advisors. Ensuring the customers are always kept up to date.
• Liaise with External contractors to resolve issues that cannot be resolved by the advisors. Ensuring the customers are always kept up to date.
• Develop and implement Customer Service training programmes for services
• Produce reports and provide data to internal and external partners. Also ensure clear instructions and training are in place to enable resilience in producing reports when on annual leave.
• Input into projects and work with other technical experts
• Attend meetings and interactions as needed
• Work within relevant legislation, prescribed policy, procedures and guidelines
• Escalate to senior technical colleagues when necessary
• Ensure all relevant customer and company information is captured and recorded accurately
• Contribute to delivering the key performance indicators within the role and service area
• Undertake any other duties as reasonably required to do so

Essential Skills/Qualifications

• GCSE Maths and English or equivalent to grade C/4 or higher
• High level of judgement, tact, discretion and initiative
• Experience of adapting to change and developing new initiatives, which involve the increased use of technology
• Ensure all relevant customers and company information is captured and recorded accurately
• Ability to make decisions
• Ability to work independently under pressure and within tight deadlines
• Ability to work with others to deliver key outcomes
• Ability to maintain confidentiality
• Ability to manage time effectively
• Ability to remain calm and confident when dealing with challenging customers and environments
• Excellent written and verbal communication skills
• Competent in using a range of technology and software packages, including Microsoft and Google
• Ability to travel frequently and independently to meet with customers, contractors and stakeholders

Desirable Skills/Abilities

• Minimum of 2 years’ experience working in a Customer Service environment.
• Have an understanding of commitment to deal with the needs and a range of customers

Due to the high volume of applications, we receive for our job adverts we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion.Thank you for your interest and please do not hesitate to forward your CV to us again for other roles matching your skills and experience.One To One Recruitment are a privately owned independent Recruitment solutions provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.