Job Title: 3rd Line Infrastructure EngineerLocation: Cirencester (Hybrid + Field Work)Salary: Up to £40,000 + Car Allowance or Company VehicleAbout Us:My Client who is a rapidly growing Managed Service Provider (MSP) with a reputation for delivering exceptional IT services to a diverse range of clients. Based in Cirencester, they pride ourselves on our collaborative culture and commitment to employee development. As our team expands, we’re looking for a talented and motivated 3rd Line Infrastructure Engineer to join us on this exciting journey.The Role:This hybrid position offers the best of both worlds – the dynamic environment of on-site fieldwork combined with hands-on helpdesk responsibilities. You’ll be the technical backbone of our team, tackling complex infrastructure challenges, supporting client sites, and ensuring our service desk continues to deliver world-class support.As our service desk grows, this role comes with clear progression into a Team Lead position, giving you the chance to shape the future of our support operations.Key Responsibilities:

Delivering 3rd line support for complex technical issues, both remotely and on-site.
Managing and maintaining client infrastructure, including servers, networks, and cloud environments.
Acting as a technical escalation point for 1st and 2nd line engineers.
Assisting with project implementation and infrastructure upgrades.
Building strong relationships with clients to ensure outstanding service delivery.
Providing mentorship and guidance to junior team members as you transition into leadership responsibilities.

What We’re Looking For:

Strong experience in 3rd line support within an MSP or similar environment.
Expertise in Microsoft environments, including Microsoft 365 suite, Active Directory, and Windows Server.
Solid networking knowledge (DNS, DHCP, firewalls, and VPNs).
Experience with virtualisation technologies (VMware/Hyper-V).
Experience with phones VIOP phones systems (Gamma Horizon)
Knowledge of Network Security (Barracuda Networks, SentinelOne)
A proactive, client-focused mindset with excellent problem-solving skills.
A full UK driving licence (essential for on-site work).

What’s In It For You?

Competitive salary of up to £40,000.
Additional car allowance or a company vehicle for on-site visits.
Hybrid working model for a better work-life balance.
Defined career progression path to Team Lead as the service desk grows.
Support for professional development, including certifications.
A friendly, supportive team culture where your ideas and contributions are valued.

Join Us:If you’re ready to take the next step in your career and want to grow with a forward-thinking MSP, we’d love to hear from you. Apply now and help us continue to build a world-class IT service team.Recruiter: Callum Thompson

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