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IT Field EngineerCirencesterUp to £40,000
We're looking for a skilled IT Technical Support Engineer who is adept at setting up office networks, including LAN cabling and configuring connections to source cabinets. You should be able to work independently on-site, proficient in building and optimising network infrastructure, organising network cabinets, and configuring associated hardware.
Role Overview:
As part of their MSP support desk, you’ll manage a range of products including Gamma Horizon, Unified Communications, Connectivity, mobile airtime, remote desktop support, and Microsoft 365.
Key responsibilities include:
- Managing support tickets and ensuring SLAs are met.
- Communicating updates during incidents and bridging gaps between customers and technical teams.
- Supporting sales teams and identifying new opportunities.
Required Skills:
- 2+ years’ experience in technical support.
- Strong communication, analytical, and problem-solving skills.
- Experience with remote desktop support, Microsoft 365, Intune, networking, firewalls, and telecommunications systems.
- Familiarity with UC/Horizon configuration, WLR, and connectivity setup.
This is a fantastic opportunity to contribute to a growing business and play a vital role in supporting their products.
