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Responsibilities:
- Deliver 1st and 2nd line support in line with SLA's.
- Assist in the use of business applications, technology and provide assistance with solutions.
- Ensuring that IT remains operational, fit for purpose and an asset to the business.
- Working with the business infrastructure and applications, ensuring security of information, and working with sensitive data
- Investigate and provide solutions for technical problems.
- Maintain and configure company technology.
- Implement projects and be involved in continuous improvement.
- Conduct system changes and upgrades.
- Be a part of the organisational security implementations.
What you'll need:Able to troubleshoot common hardware, operating system, and application software as well as access and permission issues on a wide range of technologies including:
- Microsoft and Apple desktops, laptops, tablets, and smartphones.
- Device peripherals and screen sharing technologies e.g. Apple TV and Airplay.
- Video, projectors, displays, sound bars, sound and lighting desks, PA, speakers and microphones, cameras and recording devices, encoders/decoders, and AV software.
- Multi-function devices and printers & IP-based phone systems.
- Microsoft 365 including Outlook, Teams, OneDrive, SharePoint, PowerPoint, etc and Adobe Creative Cloud applications.
- Active Directory
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
