Workshop Controller

AR620 - Workshop ControllerLocation: CirencesterSalary: £28,000 - £31,000 + OvertimeOverview:First Military Recruitment are currently seeking a Workshop Controller on behalf of one of our clients. The successful candidate will assist with the day-to-day efficient running of the service operations including planning and managing workshop resource requirements, reporting directly to the Service Manager.Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities:

• Schedule daily workshop activities ensuring that key targets are achieved whilst monitoring work in progress.
• Proactively planning and identifying parts required for workshop repairs and liaising with the Parts Department for availability.
• Ensure we meet the high standards our customers expect, by managing and mentoring workshop staff to deliver industry leading customer service.
• Offer technical support to customers and engineers to ensure timely repairs.
• Communicate with manufacturers to improve product quality and reliability.
• Ensure that the workshop team works closely with Sales and Aftersales to deliver excellent customer service. 
• Carry out final checks to ensure repair jobs have been completed correctly to ensure customer satisfaction.
• Maintain professional environment ensuring that work areas and protective clothing are clean and tidy to uphold a professional business standard.

Skills and Qualifications: 

• Experience in mechanics/diagnostics of vehicles or machinery is essential, preferably from working for a main dealer or manufacturer.
• Ability to diagnose and advise on problems over the phone or using remote diagnostics.
• Understanding of modern vehicle engine emission systems and CanBus systems would be an advantage, as would hydraulic and hydrostatic systems diagnostics.
• Ability to work effectively and motivate a team.
• Willingness to work harvest hours and out of season hours as required.
• Excellent customer service and communication skills.
• Able to work well under pressure and to strict deadlines. 
• Strong organisational skills.
• Possess a problem solving nature with an eye for accuracy and detail.
• Good numeracy and literacy skills.
• Good understanding of MS Office products, including Outlook, Excel and Word.

Location: CirencesterSalary: £28,000 - £31,000 + Overtime