Service Delivery Coordinator

Service Delivery Co-ordinator

Hybrid working 2-3 days in the office in Cirencester and Witney

6 - 9-month Maternity Cover Contract

Monday - Friday 37 hours per week

Salary up to £29,476.00 per annum depending on experience

One to One Recruitment aims to work closely with job seekers to find suitable roles that match what’s most important to you, ensuring we deliver exceptional customer service.

The Service Delivery Coordinator role provides tactical support to the group, in delivering its strategic objectives, projects and financial/people processes

Key Responsibilities

• Ensuring that services are delivered according to agreed timelines, quality standards, and stakeholder expectations
• Developing check in meetings, standups and plans to make sure we gather appropriate information and hit timescales for feeding into the budget cycle.
• Ensuring that all necessary resources, such as personnel, equipment, and materials, are allocated appropriately
• Monitoring the progress of delivering objectives, including the early identification of bottlenecks or obstacles, and take proactive measures to address them
• Maintain accurate and up-to-date documentation related to service delivery, risk and resources. This will include service agreements, project plans, risk registers and calendars.

Main Requirements for this role

• Highly organised with excellent multi-tasking capability
• Ability to engage with stakeholders at all levels, using a high degree of empathy
• Design, facilitate and implement change plans developed by the group
• Detail-oriented mindset with a focus on accuracy and quality
• Problem-solving skills and the ability to work well under pressure
• Flexibility and adaptability to accommodate changing needs and project requirements

Essential Skills/Qualifications

• A minimum qualification equivalent to NVQ level 3 or A level, and/or three years relevant experience
• GCSE Maths and English or equivalent to grade C/4 or higher
• Ability to build customer relationships
• Knowledge and experience in assessing complex situations and carrying out inspections if and when required
• Ability to remain calm and confident when dealing with challenging customers and environments
• Ability to resolve complex issues by negotiation
• Mentor and train colleagues
• Maintain accurate and up to date records
• Deliver commitments and take ownership of own caseload, reshaping of plans to deliver required outcomes
• Demonstrate commitment and resilience to succeed
• Excellent written and verbal communication skills
• Ability to manage time effectively Competent in using a range of technology and software packages, including Microsoft and Google

Desirable Skills/Abilities

• Experience working with internal/external customers, partners/clients and elected members

Due to the high volume of applications, we receive for our job adverts we are unable to respond to all candidates. If you have not received a response within 5 working days of forwarding your CV to us, then unfortunately you have been unsuccessful on this occasion.Thank you for your interest and please do not hesitate to forward your CV to us again for other roles matching your skills and experience.One To One Recruitment are a privately owned independent Recruitment solutions provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers