Social Value and Client Relationship Manager

A construction business is growing and looking to add a Social Value and Client Relationship Manager to their team

The successful candidate will be responsible for driving the social value agenda whilst building long term, productive client relationships.

This dual role requires an individual who can develop and implement social value initiatives aligned with community and stakeholder needs while ensuring that client expectations are met and exceeded.  

Key Responsibilities:Social Value

• Develop and implement social value strategies that align with business objectives and client priorities, focusing on local communities, sustainability, and social impact.

• Monitor and report on social value metrics, ensuring alignment with key industry benchmarks and client requirements (e.g., employment of local workers, apprenticeships, sustainability initiatives).

• Collaborate with internal and external stakeholders to identify opportunities for positive social impact, including workforce development, diversity and inclusion, and environmental sustainability.

• Lead community engagement efforts by working with local authorities, charities, schools, and other organisations to support initiatives such as training programs, employment support, and community regeneration. 

Client Relationship Management

• Build and maintain strong relationships with key clients, acting as the primary point of contact and subject matter expert ensuring high levels of client satisfaction.

• Understand client needs and proactively offer solutions that support their project goals, ensuring that the business delivers value-added services.

• Lead client feedback initiatives, ensuring that the business is responsive to concerns and consistently seeks to improve service delivery.

Proven experience in a social value, client relationship, or stakeholder management role, ideally within the construction, infrastructure, or related sectors.

• Strong understanding of social value frameworks and sustainability practices in the construction industry.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and external stakeholders.

• Strong project management skills with the ability to prioritize tasks and manage multiple client accounts and social initiatives simultaneously.

Benefits:

• Up to £35k - 40k PA

• Car/Car allowance

• Company pension scheme

• Opportunities for professional development and career growth

• Flexible working arrangements