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LOCATION: Cirencester
SALARY: £30,000 to £37,000 depending on experience
JOB TYPE: Permanent full time - Monday to Friday 9am to 5.30pm
(hybrid working office 3 times a week)
Role Purpose
Manage client enquiries (via telephone, video call, email and sometimes in person) to create the most extraordinary and commercially viable journeys across Latin America using your unique destination knowledge & product insight.
Contribute with enthusiasm to the ongoing development of the business, working individually and collectively to achieve mutual success for our customers and partners.
Enhance customer experience by expertly weaving philanthropic engagement into our bespoke holidays to make the journeys more meaningful and authentic.
Typical Day
Responding to client enquiries by phone and e-mail.
Actively prospecting and qualifying clients to maintain a healthy sales pipeline.
Brainstorming with colleagues and suppliers to create the most bespoke and innovative journeys and convincingly delivering your ideas to the clients.
Maintaining and updating the CRM and CMS systems with all relevant sales, product and destination information and updates.
Assisting the marketing and product teams with promotional content, writing new blogs and sourcing visual content from relevant industry partners.
Meeting the KPI’s and ensuring that your own and the company’s performance goals are achieved, which will involve maximising booking margins and customer ratings.
Experience Required
Proven track record of working with HNW and UHNW individuals and achieving sales and service targets within a relationship-based approach.
In-depth knowledge of multiple countries in Latin America.
Exceptional people and sales skills.
Strong storytelling skills - both written and verbal and a solid foundation in basic maths.
Good knowledge of MS Office programmes and ability to quickly learn and adapt to new systems and processes.
Strong time management skills and ability to deliver quality and success in a high-pressure environment.
Sounds exciting?
This is a job that can change pace very quickly and requires someone who is dynamic, driven, and adaptable. If you do not like organising your day or self-discipline doesn't come naturally, you are not likely to enjoy arranging somebody else's holiday.
Every day is different and the key to being a successful salesperson in this business is to really want to be selling individual holidays specifically tailored to our guests. You have to be passionate about it and be able to bounce back from disappointments and stay grounded when you experience the highs, it’s a rollercoaster. If you do not have a passion for conservation, wildlife, people, and Latin America in general then you will not be able to deliver the quality we require.
Our client is a true specialist renowned for its ultra-high-end service and unique insight. There will be pressure for you to uphold this standard of service with every call you make and email you send. If you don’t like responsibility and being accountable for the standard of your own work, then this job won’t be for you.
