Customer Care Advisor

Customer Care Advisor

Clacton-on-Sea

Monday-Friday - 9am - 5:30pm 37.5hrs - 1 hr unpaid lunchbreak

Temporary, Full Time - 6-8 weeks potential to be extended.

£11.44 - £12 per hour + Holiday, Pension & Adecco Benefits

As a Customer Care Advisor, you will play a crucial role in ensuring our clients' customers receive outstanding support and assistance. You will have the opportunity to engage with customers through multiple channels, including phone calls, emails, and live chat, providing real-time assistance, and resolving customer inquiries.

To excel in this role, you should have excellent communication skills, both written and verbal, as well as strong problem-solving abilities. Previous experience in customer service or a similar role is a plus, and familiarity with chat bots and live chat platforms is advantageous.

Responsibilities:

• Manage inbound customer calls with professionalism.
• Respond to customer inquiries and resolve issues through email correspondence.
• Handle customer refunds in accordance with company policies.
• Engage with customers via live chat to provide real-time assistance.
• Collaborate with chat bots to streamline customer support processes.
• Keep up-to-date with product knowledge and company policies to provide accurate information.
• Maintain a high level of customer satisfaction through exceptional service.

Skills:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric mindset.
• Previous experience in customer service or a similar role is a plus.
• Familiarity with chat bots and live chat platforms is advantageous.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work one Saturday shift per month.

If you are a customer-focused individual who enjoys delivering excellent service and resolving customer issues, we would love to hear from you. Apply now and become a part of our client's dedicated Customer Care team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.