Disrepairs Manager

Job Title: Disrepair Manager
Location: South London/Surrey
Contract Type: Perm
Salary: £50,000 - £55,000 + Car Allowance

Overview:
We are seeking an experienced and dynamic Disrepair Manager to oversee and deliver effective disrepair and reactive maintenance services within a social housing contract. Based out of the Croydon office, you will be responsible for leading multidisciplinary teams to ensure high-quality service delivery, compliance, and customer satisfaction.
Key Responsibilities:

• Lead and manage a team of Supervisors, Administrators, Planners, and Operatives to deliver a responsive and efficient disrepair service.
• Oversee and continuously improve customer satisfaction across the contract, ensuring service excellence.
• Review and manage large multi-trade repair jobs to ensure accurate scheduling, correct trade allocation, and appropriate timeframes.
• Collaborate with the Commercial team to monitor and resolve invoicing issues that may impact contract profitability.
• Ensure all operations are conducted in full compliance with Health and Safety standards and internal operating frameworks.
• Contribute to the strategic planning and execution of maintenance works in alignment with contract expectations and budgetary constraints.

Person Specification:

• Significant experience in the Repairs and Maintenance sector, particularly within social housing.
• Demonstrable success in managing large-scale maintenance contracts and diverse teams, including both direct labour and supply chain partners.
• Proven ability to manage and enforce Health and Safety protocols and regulations.
• Strong commercial awareness with experience managing budgets, profit/loss margins, and invoicing issues.
• Exceptional organisational and leadership skills, with the ability to motivate teams and influence stakeholders at all levels.
• Excellent communication and problem-solving abilities, with a focus on delivering results and improving resident satisfaction.
• Full UK driving licence is essential.