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Job Title:IT Application Manager
Location: Clevedon, Somerset
Type of Employment Full Time, Permanent position, hybrid 2-3days in the office
Hydro International, a CRH Company, is a leading global provider of advanced products, services and expertise to help municipal, industrial and construction customers to improve their water management processes, increase operational performance and reduce environmental impact. With over 40 years of experience and a reputation for engineering excellence, businesses, and public bodies all over the world rely on our products, services and integrated solutions to reduce flood risk, improve water treatment and protect the environment from water pollution. We have a network of over 80 distribution partners and serve customers in more than 40 countries. As part of CRH Infrastructure Products, we are leading the water management industry with innovative, sustainable solutions and a safety-first mindset
Responsible for:
The IT Applications Manager will be a hands-on, working leader with strong business acumen, outstanding problem-solving skills, and a deep understanding of one or more business process areas, as well as the ability to manage others effectively. The IT Applications Manager will assist application analysts with prioritizing work and provide process or technical guidance as needed for activities related to Hydro International. Leveraging business process knowledge and technology expertise, the IT Applications Manager will manage software vendor relationships, perform application testing, and troubleshoot user-reported issues.
This role partners closely with business stakeholders and collaborates with other Information Technology teams to define and lead projects related to strategic applications, acquisition integration, and enhanced solution delivery. As a working leader, the IT Applications Manager will also provide hands-on delivery of system configuration, setup, security, and improvements for Hydro Internationals application environments. Hydro International is a fast-paced, growth-oriented, and ever-evolving organization. We are looking for an IT Applications Manager with the experience to thrive and succeed in this dynamic environment.
Physical Requirements:
Drivers Licence Required
Passport Required
Competence & Qualifications
Considerable experience in the oversight, development, and management of an IT function.
Proven project management skills with the ability to supervise and manage employees effectively.
Extensive knowledge of the operation and deployment of IT solutions to integrate and streamline business systems and processes.
Experience in scoping, technical set-up, development, and implementation of integrated IT solutions, particularly on Microsoft CRM & ERP application platforms.
Experience with outsourcing, negotiation, and supplier control.
Relevant degree typically required, with a recognized IT project management qualification (e.g., PRINCE2) preferred.
A minimum of 3-5 years of management experience, along with working experience of Dynamics 365 Business Central (BC)
Strong communicator with excellent interpersonal skills.
Significant experience within Dynamics 365 Customer Engagement and Dynamics Field Service for field operations management.
Skills & Attributes
Proven ability in preparing IT strategies and plans.
Effective communicator with strong interpersonal skills.
Demonstrated ability to motivate staff and collaborate with other functional groups.
Key Duties:
Team Leadership
1.Provide people leadership/management to a team of application analysts under the supervision of the Manager, Enterprise Applications Oldcastle Infrastructure.
2.Perform performance reviews and hold regular feedback conversations with direct reports.
3.Ensure team members understand business processes and facilitate work in a timely, efficient manner to meet the needs of our stakeholders.
4.Hold team members accountable to follow all defined processes and procedures; collaborating with them to develop new procedures where needed.
5.Prioritise the creation, storage, and organization of a system and team documentation knowledge base to ensure all solutions delivered are thoroughly understood, documented, and transitioned well to Application Support.
6.Drive the strategy, roadmap, execution and optimization of the enterprise application portfolio with a cloud first, vendor supported philosophy.
7.Partner with key business stakeholders on behalf of the Enterprise Applications team to deliver high quality strategic solutions that enable enterprise process efficiency, visibility, insights and structure.
8.Ensure the team appropriately executes project tollgate processes for all assigned initiatives.
9.Work closely with Data Architects, Technical Developers, and Integration Engineers to ensure integrations between key enterprise applications are designed, developed, and supported appropriately.
Applications Analyst
1.Support one or more core business process areas - such as Hire to Retire, Post to Close, Order to Cash, Plan to Produce, Procure to Pay or Lead to Quote - ensuring emphasis on expertise, accountability, and cross functional collaboration.
2.Ensure engagement of all relevant stakeholders and identification of requirements from both a system and process perspective for all assigned requests.
3.Demonstrate expertise with documenting both technical and business process flow diagrams using common toolsets such as Microsoft Visio or Lucid Chart.
4.Drive the functional design, technical design and implementation of solutions for an assigned portfolio of enterprise applications used in a specific process area.
5.Ensure data integrity and accuracy in enterprise applications, implementing any necessary operational or compliance controls.
6.Support and/or drive dashboarding in coordination with our Data & Analytics team to enable timely, action-oriented reporting.
7.Provide system or process solutioning, guidance and final sign-off for specific enhancements or projects assigned.
8.Develop and facilitate a framework for training users on existing and new applications.
