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LB215 - Service Administrator
Location: Clevedon
Salary: £25,000
Overview:
First Military Recruitment are currently seeking a Service Administrator on behalf of one of our clients.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
- To receive and respond to incoming customer communications via phone and email.
- To define customer requirements by asking appropriate questions.
- To ensure that the customer has confirmed that all of the necessary site requirements are in place to enable a prompt and satisfactory completion, e.g., power on, access, equipment installed, etc.
- To liaise with key accounts by phone and email as required.
- To book service visits and confirm with customers, engineers and others as required.
- To arrange resources (engineers, stock, parts, tools, equipment, etc.) to enable the satisfactory completion of works.
- To prepare and issue RAMS to the service manager for checking.
- To issue and record service logs.
- To issue and record hazardous waste consignment notes as required.
- To advise of any resulting outstanding actions.
- To supply the customer with copies of service logs, RAMS, test documents, consignment notes, etc.
- To pass RAMS and engineers service logs to service manager for quoting and checking within two days of receiving from the engineers
- Completion of orders including reconciling of quotes and customer POs, despatch of job for invoicing.
- To raise quotations in response to service enquiries.
- To enter and amend service orders on the system.
- To despatch completed service orders.
- To save service order files on completion.
- To save office copies of service logs.
- To submit quarterly returns of consignment notes to the Environment Agency.
- To schedule and book training as needed.
- To maintain training records.
- To liaise with service engineers and fulfil requirements (incl. stock in and out).
- To comply with any legal, quality, H&S or environmental requirements.
Skills and Qualifications:
- NVQ level 2 or equivalent.
- IT Literate, working knowledge of Word, Excel and Outlook.
- MRP (123 Insight).
- Customer service skills.
