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Summary:
As a customer services and office administrator you will be responsible for delivery of customer orders and support the delivery of business success.As a partner in the company, promotion and support of the company core values is important and you will share in the responsibilities of ownership as well as the rewards. Individuals working in the business are expected to take responsibility to deliver the right experience for customers and generate profits. The company fosters a strong team ethic, where working together and supporting each other are fundamental. They encourage initiative, development, and a proactive approach to balancing work and personal priorities.
Key responsibilities:
Sales
Process and create Sales Orders, ensuring accuracy of customer details in line with purchase order (PO) requirements.
Conduct satisfactory credit checks prior to order processing.
Create and maintain part records for new part requirements, including necessary bills of materials (BOMs).
Acknowledge sales orders in a timely manner.
Generate works orders for manufactured parts.
Respond promptly to customer inquiries and requests.
Deliveries
Coordinate with internal teams and customers to arrange timely delivery of sales orders.
Organise necessary transportation, ensuring compliance with special customer requirements.
Generate and issue dispatch notes.
Ensure consignments comply with health & safety and environmental regulations (e.g., ADR, dangerous goods notes (DGN), export documentation).
Provide customers with copy manuals, drawings, test results, and other relevant documentation promptly following dispatch.
Address customer inquiries related to deliveries and provide timely updates on any delays
Purchasing
Provide basic purchasing support to cover absences.
Raising purchase orders.
Performing daily purchasing tasks.
Handling general office administrative tasks.
Other Duties
Maintain records of changing customer requirements.
Always adhere to quality procedures.
Ensure compliance with health & safety requirements at all times.
Undertake other reasonable tasks as requested.
Maintain a safe and tidy working area, ensuring compliance with all health & safety, environmental.
Requirements:
English
Maths
Geographical knowledge
Sales/Customer service background
Excellent communicator
Attention to detail
This vacancy is being advertised by New Resource Group, acting as an Employment Agency
