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Scientific Laboratory Supplies are looking for a Customer Service Coordinator to join our innovative & fast paced business based in Nottingham. You will join us on a full-time, permanent basis to join our and in return,you will receive a competitive salary.
SLS are the UK’s largest independent supplier of laboratory equipment, chemicals & consumables. Because of our independence, we have a unique approach to sourcing & supplying the highest quality, best value products & brands.
The Customer Service Coordinator role:
As a Customer Service Coordinator you will be managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues before they become a problem. Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.
Key responsibilities:
- Delivering second to none customer service to the customers, dealing with a wide range of day-to-day queries around, orders, products and returns.
- Communicating clearly and working closely with your sales Manager.
- Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
- Handling customer calls and emails in relation to orders, delivery and general enquiries.
- Ordering processing and fulfilment for assigned customers.
- Processing customer returns
The Ideal Candidate:
- A passionate and enthusiastic Customer Service Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
- Committed to providing an outstanding customer journey.
- Ability to thrive in a busy environment.
- Great attention to detail.
- The ability to keep calm under pressure and be able to priorities and reprioritise your day.
- Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times.
- Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders.
- Ability to think on your feet in a fast-paced environment.
Benefits you will receive:
- Alongside our commitment to your professional & personal development, Customer Service Coordinator will also receive a generous benefits package including:
- 25 days annual leave plus Bank Holidays
- Company pension
- Enhanced Maternity & Paternity leave
- Small, friendly, & sociable teams with staff events
- Career opportunities for development & progression
- Company profit bonus schemes
- We are also proud to be a Living Wage Employer
- Cycle2work schemes
SLS is proud to be an equal opportunity workplace and is an affirmative action employer. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, veteran’s status, color, religion, disability, sexual orientation and beliefs.
