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Location: Exeter
Salary: 24,000k p.a
Reporting directly to the Export Customer Services Manager, in this role you will be required to be flexible and cover multiple tasks within the department. These include taking calls from dealers, answering queries and questions and placing orders onto the database. In addition, you will be required to assist in administration and export documentation. This role requires you to be able to multi task, enjoy working in a fast paced environment and have the ability to liaise with other departments in order to provide excellent Customer Service.
JOB DESCRIPTION
- Learn and be able to advise dealers on our complete product range through training and researching company literature, such as brochures for product/technical information and prices.
- Receive telephone calls from our customers, ensuring all calls are dealt with promptly and in a friendly and professional manner.
- Input telephone, email orders onto the order input system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers.
- Support the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information.
- Respond to enquiries from customers, ensuring they are dealt with in a timely and professional manner.
- Schedule shipments with the Warehouse and distribution companies to ensure timely and accurate distribution of our products.
- Administration of correspondence generated from pro-formas/invoices and distribution documentation.
- Resolve customer complaints/problems arising from late deliveries, damaged goods, back orders or other issues, ensuring communication to the customer is timely, accurate and professionally managed.
- Log customer issues onto CRM system, detailing all communication to the customers.
- Ensure all information given is within the agreed company framework referring queries and issues to Technical Customer Services or other internal departments, where appropriate.
- Assist with administration tasks, invoice analysis, scanning, filing.
PERSON SPECIFICATION:
- Excellent French language skills, must be fluent in French both written and oral.
- Possess excellent communication skills, to communicate complex product information, clearly and concisely.
- Ability to listen and extract information from customers and other departments.
- Enthusiasm to learn new skills and ability to grasp large amounts of product information.
- Ability to work to set standards and procedures.
- Be computer literate, and familiar with Microsoft Office packages.
- Ability to extract accurate information from computer systems re stock levels, availability, customer credit limits, discounts and prices and relay this accurately and concisely to customers in a friendly and supportive manner.
- Ability to accurately input data and maintain attention to detail, even when under pressure.
- Possess a flair for developing and maintaining good client relations.
If you would like to apply for this role then please email (url removed)
