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1. Role
Deliver services in line with the Service Level Agreement (SLA) and to exceed clients expectations. Respond to client requirements ensuring fulfilment of requests on time and in full within budget.
2. Key Accountabilities
Deliver a quality first class service and customer care to client and candidates
Achievement of fulfilment targets
Ensure compliance standards are upheld
Maintain strong relationships with client, candidates and across the business
Ensure Key Performance Indicators (KPIs) are met
People/Worker management
3. Responsibilities will include:
Daily assessment of volume requirements, forecasting and fulfilment
Recruitment and planning of recruitment
Induction training with candidates
Building strong relationships internally and externally
Managing weekly payroll process, ensuring accuracy
Use IT systems available and ensure internal systems are fully and accurately updated as necessary
Manage administration processes such as change requests, absences etc.
Collate, analyse, report, communicate and manage performance against KPIs
Operate within client and Company SLAs ensuring you meet and achieve them, identifying solutions to address any shortfalls
Understanding local labour market and industry sector and communicate potential impact
Communicate appropriately internally and externally to develop strong relationships
Ensure all staff operate in line with company policies and procedures
Report issues in a timely manner to line manager or as per site internal escalation process
Manage compliance requirements and keep secure records for audit purposes
Awareness of people management policies and procedures, seeking guidance when required
4. Key Relationships
Client and suppliers
Contractors
Line Manager
Team/Peers/Colleagues
5. Person Specification
PC Literate
Prioritisation, ability to react at short notice and change management
People management and development
Organisational skills
Excellent relationship building skills
Strong communicator
Creative
Industry experience
Full UK/EU driving license
Willingness to travel
