Service Delivery Specialist

Service Delivery Specialist

• Customer driven role that is responsible for ensuring service levels and quality are delivered to a high standard.
• Would suit someone from a technical / IT background and has prior experience within a service delivery position.
• Excellent bonus scheme available alongside a range of benefits, including healthcare, 25 days holiday + banks, and an on site Gym.

As Service Delivery Specialist, the primary function of this position is to speak with customers where Service Level Agreements (SLAs) are in place to assess how products are performing. There is some analytical duties involved to measure performance, but the heart of this role is ensuring customer service is delivered to the highest standard possible. Some occasional travel is needed, but most customer meetings are scheduled via the phone / teams.

Salary:Starting salary of 32,000 to 34,000 as a guide + bonus (c3,000) + 25 days holiday + pension scheme + free gym + other benefits

ThisService Delivery Specialistjob will suit:

• Proven experience within a Service Delivery position or Technical Customer Service related job.
• Personable with excellent communication skills. Someone who can build relationships with customers.
• Analytically minded and comfortable creating reports.
• Open to occasionally visiting customers.

TheService Delivery Specialistjobs working environment, opportunities and rewards:

• To join a market leader and distributor within their industry sector
• Modern facility, comfortable working environment, friendly business and excellent team environment & culture

TheService Delivery Specialistjob will involve:

• Organise and attend service review meetings
• Producing and delivering service review reports for customers
• Provide service quotes and ad-hoc installation pricing to the sales teams and customers
• Liaising directly with Customers to discuss service requirements
• Provide up to date information on our services and technical installations to customers

This Service Delivery Specialist job is commutable from Coalville, Shepshed, Loughborough, Ashby and Leicester

To apply please contact Joe Parker at Euro Projects Recruitment Ltd.