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Service Delivery Specialist

Euro Projects Recruitment
Posted 2 days ago, valid for a month
Location

Coalville, Leicestershire LE67, England

Salary

£30,000 per annum

Contract type

Full Time

Retirement Plan
In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Service Delivery Specialist role is focused on ensuring high service levels and quality for customers.
  • Candidates should have a technical or IT background with prior experience in a service delivery position, ideally with at least a few years of relevant experience.
  • The starting salary for this position ranges from £32,000 to £34,000, with an additional bonus of approximately £3,000 and various benefits including 25 days holiday and a pension scheme.
  • Key responsibilities include assessing product performance against Service Level Agreements (SLAs), organizing service review meetings, and liaising with customers to discuss service requirements.
  • The role is based in a modern facility and offers a friendly working environment, with occasional travel required for customer meetings.

Service Delivery Specialist

  • Customer driven role that is responsible for ensuring service levels and quality are delivered to a high standard.
  • Would suit someone from a technical / IT background and has prior experience within a service delivery position.
  • Excellent bonus scheme available alongside a range of benefits, including healthcare, 25 days holiday + banks, and an on site Gym.

As Service Delivery Specialist, the primary function of this position is to speak with customers where Service Level Agreements (SLAs) are in place to assess how products are performing. There is some analytical duties involved to measure performance, but the heart of this role is ensuring customer service is delivered to the highest standard possible. Some occasional travel is needed, but most customer meetings are scheduled via the phone / teams.

Salary: Starting salary of £32,000 to £34,000 as a guide + bonus (c£3,000) + 25 days holiday + pension scheme + free gym + other benefits

This Service Delivery Specialist job will suit:

  • Proven experience within a Service Delivery position or Technical Customer Service related job.
  • Personable with excellent communication skills. Someone who can build relationships with customers.
  • Analytically minded and comfortable creating reports.
  • Open to occasionally visiting customers.

The Service Delivery Specialist jobs working environment, opportunities and rewards:

  • To join a market leader and distributor within their industry sector
  • Modern facility, comfortable working environment, friendly business and excellent team environment & culture

The Service Delivery Specialist job will involve:

  • Organise and attend service review meetings
  • Producing and delivering service review reports for customers
  • Provide service quotes and ad-hoc installation pricing to the sales teams and customers
  • Liaising directly with Customers to discuss service requirements
  • Provide up to date information on our services and technical installations to customers

This Service Delivery Specialist job is commutable from Coalville, Shepshed, Loughborough, Ashby and Leicester

To apply please contact Joe Parker at Euro Projects Recruitment Ltd.

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In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.