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We are recruiting on behalf of a reputable financial services company seeking a Specialist Support/Vulnerable Customer Collections Agent. This role focuses on assisting vulnerable customers and those in arrears to find solutions that ensure positive outcomes.
Key Responsibilities:
- Carry out specialist support and collections activities according to company policies and procedures.
- Provide tailored assistance to vulnerable customers to achieve the best possible results.
- Manage forbearance cases with the goal of bringing agreements up to date.
- Handle inbound and outbound communications and maintain accurate records.
- Ensure compliance with all regulations and internal policies.
- Conduct affordability assessments and negotiate suitable, sustainable repayment plans.
Requirements:
- Previous experience supporting vulnerable customers, TEXAS knowledge preferred.
- Knowledge of FCA regulations.
- Strong communication and negotiation skills.
- Flexible, detail-oriented, and team-focused approach.
Hours:
- 35 hours per week with flexibility required to cover shifts between Monday to Sunday (business hours range from 8am to 8pm on weekdays and 9am to 6pm on weekends).
This is an excellent opportunity for someone with a passion for customer service and compliance, looking to make a real impact.
