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Anderson Knight is seeking a part-time Complaints Resolution Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is crucial in ensuring customer complaints are resolved in accordance with company guidelines.
Working Hours:
Monday to Friday: 08:00 - 20:00
Weekends: 09:00 - 18:00
Shifts will be allocated on a rotating basis to ensure full coverage during operating hours. Flexibility is required, and hybrid working becomes available after 5-6 weeks of training.
Key Responsibilities:
- Efficiently log, manage, and resolve customer complaints.
- Take ownership of a caseload of complaints and see them through to resolution.
- Adhere to internal procedures and processes.
- Maintain high standards of professionalism and customer service.
- Collaborate with internal departments to facilitate resolution.
- Provide regular updates to customers on the status of their complaints.
- Identify trends proactively and contribute to strategies to prevent future issues.
Requirements:
- Previous experience managing complaints from start to finish.
- Strong written and verbal English skills.
- Excellent attention to detail.
- Ability to build and maintain positive relationships.
Benefits:
- 33 days holiday (25 days annual leave plus 8 public holidays).
- Birthday day off.
- Discretionary bonus.
- Up to 20% pension contributions.
- Eyecare and private medical insurance (PMI) benefits.
