Payment Support Handler

Anderson Knight is recruiting for a Payment Support Handler to join a leading organisation in the financial services sector. This role focuses on supporting customers who are behind on their payments, helping them find solutions that lead to positive outcomes.

Working Hours:

• Monday to Friday: 08:00 - 20:00
• Weekends: 09:00 - 18:00

Shifts are allocated on a rotational basis to ensure service coverage. Flexibility is essential, and hybrid working arrangements are available after completing a 5-6 week training programme.

Key Responsibilities:

• Conduct collections activities in accordance with company policies, procedures, and regulatory guidelines.
• Manage customer cases in arrears, aiming for positive resolutions for both the company and the customer, while minimising financial losses.
• Professionally handle inbound and outbound collection calls, ensuring records are accurately updated after each interaction.
• Maintain high performance standards and consistently meet targets, addressing challenges proactively.
• Complete detailed income and expenditure assessments to determine appropriate repayment solutions.
• Exhibit strong telephone communication skills, building rapport and negotiating effectively to achieve positive outcomes for customers.

Requirements:

• Previous experience in a collections or similar role is preferred.
• Knowledge of the Treating Customers Fairly (TCF) principles.
• A positive, open, and transparent approach.
• Strong attention to detail.
• Essential customer service experience.

Benefits:

• 33 days of holiday, including 25 days of annual leave and 8 public holidays.
• An additional holiday on your birthday.
• Discretionary bonus scheme.
• 15% pension contributions.
• Eyecare and private medical insurance (PMI) benefits.