Debt Recovery Handler

We're hiring a Debt Recovery Handler to join a reputable financial services company on a permanent basis. You'll play a crucial role in supporting customers in arrears by implementing effective collection strategies and ensuring positive outcomes.

Key Responsibilities:

• Implement collection activities in accordance with company policies and procedures.
• Manage arrears cases to bring agreements up to date while prioritizing positive customer outcomes.
• Conduct inbound and outbound collection calls, maintaining accurate records after each interaction.
• Correspond with customers via letters, emails, and texts, ensuring meticulous record-keeping.
• Maintain performance levels in alignment with expectations and adhere to compliance procedures.

Essential Experience:

• Worked in a customer services environment, ability to control a call
• Understanding of financial services
• Ideally experience in claims/collections role

Operating Hours:

Mon-Fri 08:00-20:00

Weekends – 09:00-18:00

Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training.