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Anderson Knight is working with a leading organisation in the financial services sector to recruit a Payment Support Handler. This role focuses on supporting customers who have fallen behind on their payments, helping them find solutions that lead to positive outcomes.
Working Hours:
- Monday to Friday: 08:00 - 20:00
- Weekends: 09:00 - 18:00
Shifts are allocated on a rotational basis to ensure coverage during service hours. Flexibility is crucial, and hybrid working arrangements are available after completing a 5-6 week training programme.
Key Responsibilities:
- Carry out collections activities in line with company policies, procedures, and regulatory guidelines.
- Manage cases with customers in arrears, working to achieve positive outcomes for both the company and the customer while minimising financial losses.
- Handle inbound and outbound collection calls professionally, updating records accurately after each interaction.
- Maintain performance levels and consistently meet targets, addressing any challenges proactively.
- Complete income and expenditure assessments accurately, using financial data to determine suitable repayment solutions for customers.
- Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to support positive outcomes for customers.
Requirements:
- Previous experience in a collections role is preferred.
- Knowledge of the Treating Customers Fairly (TCF) principles.
- A positive attitude, openness, and transparency.
- Strong attention to detail.
- Essential customer service experience.
Benefits:
- 33 days of holiday (including 25 days of annual leave and 8 public holidays).
- An additional holiday on your birthday.
- Discretionary bonus scheme.
- 15% pension contributions.
- Eyecare and private medical insurance (PMI) benefits.
