Compliance Oversight Manager

Reporting to the Head of Internal Control, Compliance & Legal Relay, the Risk & Compliance Oversight Manager will be responsible for ensuring all regulatory reporting is completed accurately and punctually. The role also involves assessing existing reporting processes and collaborating with the Business Intelligence team to develop new reporting tools as needed, to monitor operational risk and compliance across the organisation, ensuring consistently positive outcomes for customers.

The Risk & Compliance Oversight Manager will oversee a team of Oversight Analysts, ensuring that the oversight framework is robust and consistently applied across first and second-line teams. The role will also act as Secretary for the Compliance & Operational Risk Committee, including compiling monthly reporting packs, taking minutes, and ensuring actions are followed up.

Key Responsibilities:

Regulatory Reporting

• Ensure all regulatory reporting is completed accurately and on time, both internally and for external bodies, including the FCA, FLA, and ICO.
• Utilise existing reporting and develop new tools as necessary to monitor customer outcomes and operational risks, reporting results and taking corrective actions as required.
• Maintain comprehensive, up-to-date knowledge of: Relevant regulatory frameworks, the motor finance industry, products, processes, and procedures

Oversight

• Ensure a robust oversight framework is in place across first and second-line teams.
• Provide regular, documented feedback to the Head of Internal Control, Compliance & Legal Relay (HoICCLR) and relevant departments regarding monitoring and oversight performance.
• Build and maintain strong relationships across business areas, ensuring Senior Management Team (SMT) members are informed of oversight findings, with issues escalated appropriately.
• Serve as Secretary for the Compliance & Operational Risk Committee, managing the collation of monthly reporting packs, taking minutes, and following up on actions.

Team Management

• Lead the Oversight Analysts team, ensuring adherence to the oversight framework and appropriate reporting and actioning of results.
• Foster a collaborative culture, identifying ways to improve efficiency and effectiveness across teams and promoting continuous improvement.
• Conduct one-to-one meetings with team members, documenting outcomes, providing training and support, and encouraging motivation and engagement.

Operating Hours:

• 35 hours per week. Flexibility may be required to cover trading hours.
• Normal working schedule: Monday to Friday.

Required Knowledge and Experience:

• Educated to Higher / A-Level standard.
• Strong analytical and reporting skills.
• Experience in quality assurance.
• Current and relevant knowledge of CONC, TCF Principles, and GDPR.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Excellent verbal and written communication skills.

Values and Behaviours

The ideal candidate will act as a role model, consistently demonstrating the following values and behaviours:

• Always seek to improve and offer solutions.
• Deliver clear, direct, and constructive feedback.
• Respond to changing business needs.
• Stay calm and logical under pressure, offering reassurance to others.
• Collaborate effectively to achieve the best outcomes.
• Demonstrate self-motivation and a commitment to personal development.