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Specialist Support

Anderson Knight
Posted 18 days ago, valid for 7 days
Location

Coatbridge, North Lanarkshire ML5, Scotland

Salary

£25,000 per annum

Contract type

Full Time

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Sonic Summary

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  • We are seeking a Specialist Support/Vulnerable Customer Collections Agent for a reputable financial services company.
  • The role involves assisting vulnerable customers and those in arrears to achieve positive outcomes.
  • Candidates should have previous experience in supporting vulnerable customers and knowledge of FCA regulations, with a preference for TEXAS knowledge.
  • The position offers a salary of £30,000 per year and requires flexibility to work 35 hours per week, covering shifts from Monday to Sunday.
  • Strong communication and negotiation skills are essential for this role, which aims to make a real impact in customer service and compliance.

We are recruiting on behalf of a reputable financial services company seeking a Specialist Support/Vulnerable Customer Collections Agent. This role focuses on helping vulnerable customers and those in arrears to find solutions that lead to positive outcomes.

Hours: 35 hours per week, with flexibility required to cover shifts between Monday and Sunday (business hours range from 8 am to 8 pm on weekdays and 9 am to 6 pm on weekends).

Key Responsibilities:

  • Conduct specialist support and collections activities in line with company policies and procedures.
  • Provide tailored assistance to vulnerable customers to achieve the best possible outcomes.
  • Manage forbearance cases with the goal of bringing agreements up to date.
  • Handle inbound and outbound communications and keep accurate records.
  • Ensure compliance with all regulations and internal policies.
  • Conduct affordability assessments and negotiate suitable, sustainable repayment plans.

Requirements:

  • Previous experience in supporting vulnerable customers, with TEXAS knowledge preferred.
  • Knowledge of FCA regulations.
  • Strong communication and negotiation skills.
  • Flexible, detail-oriented, and team-focused approach.

This is an excellent opportunity for someone with a passion for customer service and compliance, who is looking to make a real impact.

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