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We are seeking an Operations Manager to join a fun and friendly team. You will need to be experienced in the key operational areas of a customer facing business, and ideally from either leisure or hospitality. You will thrive in busy environment, and be hands on with a can do attitude.
This position requires strong leadership skills, and able to work as part of a team, bring a positive attitude with your staff and fellow managers. You'll be responsible for the day to day running of the operations for a busy, family run leisure and hospitality business.
- To maintain a high quality, safe and well run day to day business, delivering exceptional customer service.
- Manage the daily operations, ensuring staff have clearly defined duties and objectives with measurable performance systems in place.
- Provide strong, inclusive and supportive leadership to proactively manager, coach and train the team, including supervisors and team leaders.
- You will share with other duty management on a rota basis including weekends and Bank Holidays.
- Actively contribute to the development and implementation of new projects, activities and events alongside Directors and other managers.
- To manage HR matters including recruitment and induction, and staff appraisals and performance, the training programme, disciplinary and grievance procedures in addition to any day to day staff matters.
- Manage staff rostering in line with budget, ensuring KPIs are met.
- Conduct high quality management handover processes and chair weekly ops meeting ensuring timely feedback on visitor, operational and staffing matters.
- Maintain a safe environment for customers and staff in accordance with Fire, Safety, and Environment policies and procedures.
- Provide in depth knowledge of Health & Safety policies & procedures
- Experience implementing and reviewing systems and standard operating procedures.
- Excellent verbal and written skills with strong attention to detail.
- Highly organised with excellent attention to detail and with ability to multi task in an orderly and focussed way, whilst meeting deadlines.
- Working hours are 5 days per week. This will include one weekend day and one week (and some Bank Holiday shifts)
- 28 Days Annual Leave
- Company Events
- Company Pension
- Discounted or Free Food
- Free Parking
- Wellness Programme
- Due to the location you will need to have your own transport
If your application is successful, you will be contact shortly.
The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.
You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk
