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Contact Centre Team Leader

Lloyd Recruitment Services Ltd
Posted a day ago, valid for 7 days
Location

Cobham, Surrey KT113QJ, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Contact Centre Team Leader with a salary of up to £34,000 per year.
  • Candidates should have experience leading a team, ideally within the finance sector or a regulated environment.
  • The role involves managing a team of 12-15 call centre agents, focusing on achieving KPIs and providing excellent customer support.
  • This is a remote position with occasional travel to Surrey or London for team meetings, and it operates Monday to Friday with no weekend work.
  • Additional benefits include a pension, private medical and dental cover, 25 days of holiday plus bank holidays, and the option to purchase up to 5 extra days.

Contact Centre Team Leader

  • Upto £34,000 basic
  • Pension
  • Remote working with very occasional travel to Surrey or London office for team catchups
  • Mon-Friday - no weekends
  • Operational hours: 8.00-6.15pm - shifts are on a 4-week rota basis
  • Private Medical and Dental cover
  • 25 days holiday +bank holidays +option to buy upto 5 extra days.

Experienced Team Leader sought, to guide a team of 12-15 call centre agents for a financially regulated, multi award winning client.Working remotely in a team of 7 other TL's, you'll be reporting into the Contact Centre Manager on a daily basis on the activities of your team. We are targeting someone who enjoys motivating, guiding and supporting a team, to achieve and exceed KPI's as well as their own personal targets.Communicating via phone and email, you and your team will provide support to customers and clients on the full range of products and services offered by this client. This can only be achieved through first class training, support and development - something this business takes very seriously, and actively encourages in their staff.You'll be involved in performance reviews, 1-2-1's, weekly team buzz sessions, initiatives and drives, recruitment and talent planning, managing absence and holiday requests/cover, as well as auditing/monitoring/reviewing calls to identify improvements and standards are met in line with regulations and company guidelines.Experience of working in the finance sector and/or a regulated environment would be very beneficial to your application.

Refer a friend and earn up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.KW14423

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.