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Customer Care Operative

Optima Recruitment
Posted a day ago, valid for 12 days
Location

Cobham, Surrey KT113QJ, England

Salary

£25,000 - £30,000 per annum

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Contract type

Full Time

Retirement Plan
Life Insurance
Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is seeking a multi-skilled tradesperson with a full, clean driver's license to join their team.
  • The role involves various trades such as carpentry, tiling, painting, and plastering, working across Surrey, West Sussex, and Hampshire.
  • The salary ranges from £28,000 to £40,000 depending on experience, along with a car allowance and 25 days of holiday.
  • Candidates should have a multi-trade background and strong communication skills, with a focus on customer service.
  • A criminal records check will be conducted as the role involves working in customers' homes.

Our client is looking for a multi-skilled tradesperson with a full, clean drivers license to join their team. This role is varied and will cover a variety of trades such as carpentry, tiling, painting and decorating, mastic, plastering, etc. Working across Surrey, West Sussex and Hampshire, this is a varied role where no two days are the same…

  • £28,000 - £40,000 depending on experience
  • Car allowance
  • 25 days holiday

Job description:

  • Carrying out a range of work for customers who have moved into their new homes.
  • Responsible for ensuring each job has the correct tools, paint, supplies, etc to do the work
  • Complete all the necessary information on work completed and raise if any follow up is required
  • Maintain good communication with customers and the inhouse customer care team
  • Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the team

The successful person will have;

  • Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc.
  • Full, clean driving licence and residing within easy reach of our Southern regional developments.
  • Customer focused and wanting to deliver a high standard of service to our customers.
  • Great communication skills.
  • Good at planning out work and what equipment/supplies, etc is needed in advance.
  • Friendly and professional approach.
  • Proactive problem solver, using your initiative to find solutions.
  • Confident IT skills and ideal if you have previous use of customer care software.

Please note as this role is working in our customers’ homes, we will conduct a criminal records check.

Additional Information:

  • Discretionary annual and long-term bonus schemes
  • Pension scheme
  • Annual leave starting at 25 days to a max of 30 days
  • Life assurance
  • Many wellbeing benefits - on-demand GP service, free weekly fitness classes, discounted gym membership, Employee Assistance Programme and a cycle to work scheme.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.