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Customer Service Administrator
How would you like to work with a fast-growing business in a fun loving and friendly team? Working within the customer service team, you would be providing a seamless service to customers while maintaining high standards of efficiency, accuracy and professionalism. The role requires a sharp eye for detail, the ability to manage end-to-end order processing with exceptional customer service skills and credit control support.
- Based in Leatherhead
- £25,000 - £27,000
- Mon - Friday, 9am - 5:30pm (Friday 4pm finish)
- 25 days holiday plus bank holidays
- Car parking
- Life Insurance after probationary period
- Healthcare after 3 years’ service
- Pension scheme
Job description:
- Accurately handle all stages of the order cycle, from receiving orders to the final delivery
- Assist and follow up on outstanding invoices to maintain a healthy cashflow
- Respond promptly and professionally to customer enquiries, providing solutions
- Work closely with the sales, operations and finance team
- Maximize sales opportunities
Person specification:
- Exceptional attention to detail and a high level of accuracy
- Strong organisational skills with the ability to manage multiple tasks simultaneously
- Proficient use of CRM systems, Microsoft Office Suite and Sage
- Excellent communication skills, both verbal and written
- A proactive attitude and the ability to work both independently and part of a team.
- GCSE Maths and English grade 5 or above
- Proven experience in order processing, credit control or a similar role
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
