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Sales/Logistics Administrator
- Leatherhead, Surrey
- 26,500 - 30,000 GBP Annually
- 37.5 hours per week, Monday - Friday
- Hybrid-working - minimum of 4 days a week at our office in Leatherhead
- 26 days holiday, plus bank holidays
- Number of working benefits including company events, sick leave, parental leave, bereavement leave, flexible working hours, on-site parking, company pension, subscription fees to professional bodies, and opportunities for personal development
Our client who is a leader in their field is looking to add to their customer service team, where you will play a pivotal role in ensuring the seamless flow of their products to customers worldwide. Your responsibilities will encompass various facets of customer support and service, from processing enquiries and resolving customer issues to coordinating with various departments for efficient problem-solving.
You will be responsible for maintaining streamlined operations and ensuring unparalleled customer service and administration.
Responsibilities
- Handling customer enquiries via phone, email, and chat
- Providing accurate information about products and services
- Processing customer orders and ensuring timely delivery
- Coordinating with the logistics and production teams to resolve any issues
- Maintaining and updating customer records in the database
- Assisting customers with returns, refunds, and exchanges
- Monitoring customer satisfaction and addressing any concerns
- Generating reports on customer feedback and service metrics
- Collaborating with other departments to improve overall customer experience
- Produce quotes and invoices for annual contract renewals, and customer-specific documentation like US Dollar/Euro invoices.
- Prepare invoices and process orders in line with the yeast dispatch schedule
- Collaborate closely with our internal team to keep customers informed about the progress of their yeast orders.
- Process customer orders received from our customers via email
- Prepare commercial invoices for the dispatch of goods
- Apply for certificates and export documents for shipping
- Monitor order tracking and ensure ex-works order fulfilment.
- Liaise with official bodies, courier companies, and customers to guarantee on-time delivery of goods.
General Responsibilities
- Performing general administrative tasks related to customer service
- Managing stock levels and informing customers about product availability
- Ensuring all customer interactions are logged and tracked appropriately
- Providing feedback and insights to the management team for process improvement
- Ensuring compliance with company policies and procedures
- Participating in training sessions and team meetings
Qualifications:
- Strong organizational and detail-oriented skills are a must to excel in this role
- Effective communication skills to liaise with customers, logistics teams, and other stakeholders
- Proven ability to handle customer inquiries, complaints, and satisfaction surveys professionally and tactfully
- Adaptability and multitasking capabilities in a fast-paced environment
- Previous experience in sales administration and logistics would be advantageous
Education and Experience
- Previous experience in sales administration and logistics would be advantageous
- Demonstrate a solid background and successful track record in a customer service role
- Strong customer service skills
- Strong office and administration skills
- Intermediate Excel and Word skills, excellent telephone manner
- Experience with e-commerce systems, experience of WooCommerce preferred
Personal Characteristics
- High level of attention to detail
- Good number skills - ability to input data accurately and extract meaningful information from it
- Good word skills - produce information in a professional and structured manner using appropriate media
- Well organised
- Unafraid of assuming responsibility and taking charge
- A positive character with 'go to’ approach
- Enthusiasm for joining a growing team with innovative products
- Passion for food and beverage
